Set Up Your Elate Account
Create Your Account
Your admin account will be created by the Elate team. To set this up, you will need to provide the email address you want to use for your admin login. This email does not have to belong to an individual user. Once your account is created, you will be able to change your password.
👉 Click here to see how to reset your password.
Secure Your Account
Choosing a strong password is essential for protecting your account. According to UK Cyber Security best practices, your password should:
- Be at least 12 characters long.
- Include a mix of uppercase and lowercase letters, numbers, and symbols.
- Avoid common words, personal information, or predictable sequences (e.g., "123456" or "password").
- Be unique—do not reuse passwords from other accounts.
💡 Example of a strong password:J&9kLm$8x#Pq2! (Randomised but memorable using a passphrase method)
Consider using a password manager to securely store and generate strong passwords.
Invite Your Team
You can invite team members to collaborate in Elate. Each user’s permissions can be customised to control their access level. Once invited, they can log in, set up their profile, and adjust personal preferences.
👉 Click here to learn how to invite team members.
Customise Your Account
The admin account can be customised by:
- Updating the organisation profile.
- Adding team members and support recipients.
- Creating support activities.
Each invited team member can also personalise their profile with their own details.
👉 See how to edit your profile here.
Manage Your Subscription
You can manage your subscription from the Billing section of your account. This includes:
- Updating your payment method (e.g., setting up a Direct Debit if not already done).
- Viewing and downloading your billing history.
- Downloading invoices for your records.
Join the Elate Community
Get more out of Elate by joining the Elate Community, where you can access exclusive deals and opportunities, receive tips and advice from industry experts, and learn how to troubleshoot common issues. You can also submit feedback directly to the Product Team to help shape future improvements. Engage with fellow users, share experiences, and stay updated on the latest Elate developments.