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Getting Signed Out of Elate Unexpectedly?

Q: Why do I keep getting signed out of Elate when I switch to another browser tab or window?

A: This issue is often caused by corrupted or outdated browser cookies. These cookies help keep you signed in and store session details. If they’re not working properly, Elate may sign you out unexpectedly.To resolve this issue, try clearing your browser's cookies. Here's how to do that in the most common browsers:

Google Chrome

  1. Click the three-dot menu in the top right corner.

  2. Go to Settings > Privacy and security > Clear browsing data.

  3. Choose Cookies and other site data and set the Time range to “All time”.

  4. Click Clear data.

  5. Restart your browser and log in to Elate again.

Safari (Mac)

  1. Click Safari in the top menu, then choose Preferences.

  2. Go to the Privacy tab.

  3. Click Manage Website Data.

  4. Search for and remove data related to Elate, or click Remove All to clear all cookies.

  5. Restart Safari and try again.

Microsoft Edge

  1. Click the three-dot menu in the top right corner.

  2. Go to Settings > Privacy, search, and services.

  3. Under Clear browsing data, click Choose what to clear.

  4. Select Cookies and other site data, then click Clear now.

  5. Restart Edge and log in to Elate.