--- title: Getting Signed Out of Elate Unexpectedly? description: Troubleshooting guide for users who are unexpectedly signed out of Elate when switching browser tabs. Includes step-by-step instructions to clear cookies in Chrome, Safari, and Edge. --- [Skip to content](https://hello.elateuk.com/resources/getting-signed-out-of-elate-unexpectedly#main-content) [Create support ticket](https://hello.elateuk.com/resources/kb-tickets/new?hsLang=en-gb) ![Elate Logo](https://hello.elateuk.com/hs-fs/hubfs/Elate%20Logo%20Full%20colour%20smaller-1.png?width=150&height=53&name=Elate%20Logo%20Full%20colour%20smaller-1.png) - [Main website](https://www.elateuk.com/) - [Product Updates](https://hello.elateuk.com/resources/product-updates) - [Blog](https://www.elateuk.com/blog) Open main navigation Close main navigation - [Main website](https://www.elateuk.com/) - [Product Updates](https://hello.elateuk.com/resources/product-updates) - [Blog](https://www.elateuk.com/blog) - [Create support ticket](https://hello.elateuk.com/resources/kb-tickets/new) - Contact us Contact us How can we help? - There are no suggestions because the search field is empty. 1. [Elate Resources](https://hello.elateuk.com/resources?hsLang=en-gb) 2. [FAQs](https://hello.elateuk.com/resources/faqs?hsLang=en-gb) 22 July 2025 # Getting Signed Out of Elate Unexpectedly? **Q: Why do I keep getting signed out of Elate when I switch to another browser tab or window?** **A:** This issue is often caused by corrupted or outdated browser cookies. These cookies help keep you signed in and store session details. If they’re not working properly, Elate may sign you out unexpectedly.To resolve this issue, try clearing your browser's cookies. Here's how to do that in the most common browsers: **Google Chrome** 1. Click the three-dot menu in the top right corner. 2. Go to **Settings** > **Privacy and security** > **Clear browsing data**. 3. Choose **Cookies and other site data** and set the **Time range** to “All time”. 4. Click **Clear data**. 5. Restart your browser and log in to Elate again. **Safari (Mac)** 1. Click **Safari** in the top menu, then choose **Preferences**. 2. Go to the **Privacy** tab. 3. Click **Manage Website Data**. 4. Search for and remove data related to Elate, or click **Remove All** to clear all cookies. 5. Restart Safari and try again. **Microsoft Edge** 1. Click the three-dot menu in the top right corner. 2. Go to **Settings** > **Privacy, search, and services**. 3. Under **Clear browsing data**, click **Choose what to clear**. 4. Select **Cookies and other site data**, then click **Clear now**. 5. Restart Edge and log in to Elate. - [Getting started](https://hello.elateuk.com/resources/getting-started?hsLang=en-gb) - [Account & Setup](https://hello.elateuk.com/resources/account-setup?hsLang=en-gb) - [Product Updates](https://hello.elateuk.com/resources/product-updates?hsLang=en-gb) - [FAQs](https://hello.elateuk.com/resources/faqs?hsLang=en-gb) - [Terms & Conditions](https://www.elateuk.com/legal/business-terms-and-conditions) - [Privacy Policy](https://www.elateuk.com/legal/privacy) - [GDPR](https://www.elateuk.com/legal/gdpr) - [Cookie Policy](https://www.elateuk.com/legal/cookies) [![Elate Logo](https://hello.elateuk.com/hs-fs/hubfs/Elate%20Logo%20For%20google-2.png?width=150&height=62&name=Elate%20Logo%20For%20google-2.png "Elate Logo")](https://www.elateuk.com/) © Copyright 2025. Elate. All Rights Reserved | Powered by Cross Digital [mailto:info@elateuk.com](mailto:info@elateuk.com)