--- title: Creating and Managing a Support Activity  description: Creating a Support Activity - How do I create a support activity in Elate? --- [Skip to content](https://hello.elateuk.com/resources/creating-a-support-activity-how-do-i-create-a-support-activity-in-elate-#main-content) [Create support ticket](https://hello.elateuk.com/resources/kb-tickets/new?hsLang=en-gb) ![Elate Logo](https://hello.elateuk.com/hs-fs/hubfs/Elate%20Logo%20Full%20colour%20smaller-1.png?width=150&height=53&name=Elate%20Logo%20Full%20colour%20smaller-1.png) - [Main website](https://www.elateuk.com/) - [Product Updates](https://hello.elateuk.com/resources/product-updates) - [Blog](https://www.elateuk.com/blog) Open main navigation Close main navigation - [Main website](https://www.elateuk.com/) - [Product Updates](https://hello.elateuk.com/resources/product-updates) - [Blog](https://www.elateuk.com/blog) - [Create support ticket](https://hello.elateuk.com/resources/kb-tickets/new) - Contact us Contact us How can we help? - There are no suggestions because the search field is empty. 1. [Elate Resources](https://hello.elateuk.com/resources?hsLang=en-gb) 2. [Account & Setup](https://hello.elateuk.com/resources/account-setup?hsLang=en-gb) 27 August 2025 # Creating and Managing a Support Activity  ## Learn how to create and assign support activities in the Elate calendar, including selecting recipients, plans, and carers. 1. On the side menu on the left, navigate to **Schedule**, which will open the **Calendar**. 2. Click the **Create** button located at the top right of the calendar page. 3. Select **Support Activity** from the dropdown options. 4. Select the name of the support recipient for whom you want to create a support activity or event. 5. Select the support plan: 1. Choose from the list of active support plans displayed on the page. 2. Use the **search bar** to quickly locate the desired support plan, which will appear as you type. 6. Click **Next** to proceed. 7. Specify the **date**, **start time**, and **duration** for the support activity. 1. If the activity is recurring, click **Select Recurrence** and choose the desired recurrence pattern (daily, weekly, or monthly). 2. Click **Next** to continue. 8. Select the carer you want to assign the activity to. 9. Click **Save** at the bottom right corner and follow the prompt to confirm the creation of the support activity. #### **Starting a Support Activity** 1. Click on the **Support Activity** from the calendar to open the details panel. 2. Click **Check In** on the top right to start your shift. ##### **Adding Notes:** - Click the **Notes Tab** to add any relevant notes and click **Save**. - **Tip:** Toggle the **Handover Notes** option at the bottom if the note requires special attention (handover notes are highlighted in red). - Notes are displayed in the **Notes Tab** within the support activity page. - - **Tip:** You can also view all notes recorded for a support recipient by navigating to the **Notes Tab** in their dashboard. To connect a note to a specific activity, click **View Activity**. ##### **Reporting Incidents or Safeguarding Issues:** - Click **Report Incident** to open the incident reporting page and provide the necessary details. - Click **Report Safeguarding** to report a safeguarding issue and complete the required information on the safeguarding reporting page. ##### **Getting Details Offline** - If you anticipate being in an area without an internet connection, click **Get Details Offline**. - This will send an email to your inbox containing all the support activity details and tasks. - You can access this email offline when you arrive at your destination. ##### **Ending a Support Activity** 1. Tick the **Completed Tasks** within the activity and select the "Save task Update" button to save. Click on the same button to save any updates made to the tasks.  2. Ensure all relevant notes are recorded in the Notes Tab. - **Note:** If you attempt to end an activity without ticking tasks as completed, a prompt will notify you to complete this step. 3. Once all tasks are marked and notes are finalised, click **End Shift** to complete the support activity. **🎥 Watch the step-by-step video guide below for a visual walkthrough of this process.**   - [Getting started](https://hello.elateuk.com/resources/getting-started?hsLang=en-gb) - [Account & Setup](https://hello.elateuk.com/resources/account-setup?hsLang=en-gb) - [Product Updates](https://hello.elateuk.com/resources/product-updates?hsLang=en-gb) - [FAQs](https://hello.elateuk.com/resources/faqs?hsLang=en-gb) - [Terms & Conditions](https://www.elateuk.com/legal/business-terms-and-conditions) - [Privacy Policy](https://www.elateuk.com/legal/privacy) - [GDPR](https://www.elateuk.com/legal/gdpr) - [Cookie Policy](https://www.elateuk.com/legal/cookies) [![Elate Logo](https://hello.elateuk.com/hs-fs/hubfs/Elate%20Logo%20For%20google-2.png?width=150&height=62&name=Elate%20Logo%20For%20google-2.png "Elate Logo")](https://www.elateuk.com/) © Copyright 2025. Elate. All Rights Reserved | Powered by Cross Digital [mailto:info@elateuk.com](mailto:info@elateuk.com)