--- title: Adding and Managing a Support Recipient in Elate  description: Adding and Managing a Support Recipient in Elate - How do I add, access, and manage a support recipient’s profile in Elate? --- [Skip to content](https://hello.elateuk.com/resources/adding-and-managing-a-support-recipient-in-elate-how-do-i-add-access-and-manage-a-support-recipients-profile-in-elate#main-content) [Create support ticket](https://hello.elateuk.com/resources/kb-tickets/new?hsLang=en-gb) ![Elate Logo](https://hello.elateuk.com/hs-fs/hubfs/Elate%20Logo%20Full%20colour%20smaller-1.png?width=150&height=53&name=Elate%20Logo%20Full%20colour%20smaller-1.png) - [Main website](https://www.elateuk.com/) - [Product Updates](https://hello.elateuk.com/resources/product-updates) - [Blog](https://www.elateuk.com/blog) Open main navigation Close main navigation - [Main website](https://www.elateuk.com/) - [Product Updates](https://hello.elateuk.com/resources/product-updates) - [Blog](https://www.elateuk.com/blog) - [Create support ticket](https://hello.elateuk.com/resources/kb-tickets/new) - Contact us Contact us How can we help? - There are no suggestions because the search field is empty. 1. [Elate Resources](https://hello.elateuk.com/resources?hsLang=en-gb) 2. [Account & Setup](https://hello.elateuk.com/resources/account-setup?hsLang=en-gb) 26 August 2025 # Adding and Managing a Support Recipient in Elate  ## Learn how to create a new support recipient profile, access their information, and update details like allergies, risk levels, and carer preferences in Elate. #### **Adding a New Support Recipient** 1. Select the **Add Support Recipient** button located at the top right of the Support Recipient Dashboard. 2. Fill in the following details: - First and last name of the care recipient. - Email address. - Date of birth. - Home address. 3. Click **Save** at the bottom of the page to upload the new recipient into the system. --- #### **Accessing the Support Recipient’s Profile** 1. Go to the **Client Dashboard** and select the recipient you want to view. 2. Within the recipient’s profile dashboard, you’ll find a top information bar with key tabs: - **Dashboard**: Overview of their calendar and upcoming support activities, as well as recent notifications (e.g., incidents or safeguarding reports). - **Profile**: The recipient’s detailed personal information. - **Notes**: A log of notes related to their care. - **Calendar**: Scheduled activities. - **Medication**: Information about prescribed medications. - **Support Plan**: Current care plans. - **Assessments**: Initial and ongoing assessments. --- #### **Editing and Updating the Profile** 1. Click the **Profile Tab** to view the recipient’s profile overview. 2. To make changes, click the **Edit** button on the right-hand side. 3. Update the following details as needed: - Address and contact information. - Risk level (low, medium, or high) based on risk assessments or medical examinations. - Carer preferences and the total number of required support hours per week. 4. Once completed, click **Save** to store the changes. --- #### **Managing Allergies** 1. To add or view allergen information, click **Add Allergy** in the top right corner of the profile dashboard if none have been added yet. 2. To view or update existing allergies, click **View All**. 3. For each allergy: - Add details or edit/delete existing entries as necessary. 4. Save any changes to ensure the profile reflects the correct allergen information. - [Getting started](https://hello.elateuk.com/resources/getting-started?hsLang=en-gb) - [Account & Setup](https://hello.elateuk.com/resources/account-setup?hsLang=en-gb) - [Product Updates](https://hello.elateuk.com/resources/product-updates?hsLang=en-gb) - [FAQs](https://hello.elateuk.com/resources/faqs?hsLang=en-gb) - [Terms & Conditions](https://www.elateuk.com/legal/business-terms-and-conditions) - [Privacy Policy](https://www.elateuk.com/legal/privacy) - [GDPR](https://www.elateuk.com/legal/gdpr) - [Cookie Policy](https://www.elateuk.com/legal/cookies) [![Elate Logo](https://hello.elateuk.com/hs-fs/hubfs/Elate%20Logo%20For%20google-2.png?width=150&height=62&name=Elate%20Logo%20For%20google-2.png "Elate Logo")](https://www.elateuk.com/) © Copyright 2025. Elate. All Rights Reserved | Powered by Cross Digital [mailto:info@elateuk.com](mailto:info@elateuk.com)